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DELIVERY & GUARANTEES

Complimentary Delivery for Orders Exceeding $150
Indeed, we offer complimentary delivery for purchases exceeding $150. However, it is important to note that this does not apply to heavy or large bulky items, or any livestock. For products that are not deemed bulky or heavy, you will see a notice stating "This item qualifies for FREE SHIPPING." Remember, even if an individual item is eligible for free shipping, your total order must exceed $150 to benefit from this offer. The choice of courier service for complimentary shipping is at the discretion of The Nick's Aquarium.
To minimize prices, we offer fixed $12.50 shipping costs for dry goods under $150 only around Australia.
large items, or orders over 10kg (e.g., dry rock, dry food, large reef salts, and tanks) will be quoted and emailed to you
Dispatch times are generally 24-48 hours after an order is processed and packed (special order items may take up to 7 days to be dispatched from the store or warehouse). The freight company cannot deliver to Australia Post-owned buildings - post offices, PO boxes, locked bags, parcel lockers, or parcel collect locations.
Livestock sent with road freight are only shipped on Mondays, Tuesdays, and Wednesdays to ensure they are delivered before the weekend. Air freight orders are sent on Thursday nights only for pick-up on Friday mornings unless other arrangements have been made. (Note: Livestock cannot be sent with Australia Post.)
If you are not sure about livestock shipping, please contact us with any questions, please note some states may require quarantine approval/inspection. We are not responsible for any delays or fees and charges that may apply.
Please contact us with any questions if you are unsure as to the best shipping method for you.
sales@nicksaquariumoceanariumterrarium.com.au

All refund rights under both State and Commonwealth law apply. Our goods come with guarantees Australian Consumer Law. You are entitled to a replacement or refund for a major failure. We are not required to provide a refund or replacement if you Change your mind. But you can choose a refund or exchange if an item has a Major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will Compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time You can choose a refund or replacement.

CHANGED YOUR MIND ON ITEM If you change your mind about the products you have purchased from us with 7days of date of purchase (it happens, we are all human), we exchange those products for a Gift card/ Gift Voucher Which they were acquired subject to the following conditions: Item(s) must be returned within 7 days of purchase, together with proof of purchase The item is in resalable condition including It is in its original packet, including instruction manuals and all accessories; It is unworn, unopened, unused and in its original condition; Gift cards, personalised products, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind. You are responsible for any costs associated with returning the item to us in Store

HAVE ANY MORE QUESTIONS Email us on sales@nicksaquariumoceanariumterrarium.com.au Privacy Policy: Your personal information will be used according to our Privacy Policy to process your refund or return.