Delivery & Guarantees
Complimentary Delivery for Orders Exceeding $150
Indeed, we offer complimentary delivery for purchases exceeding $150. However, it is important to note that this does not apply to heavy or large bulky items, or any livestock. For products that are not deemed bulky or heavy, you will see a notice stating "This item qualifies for FREE SHIPPING." Remember, even if an individual item is eligible for free shipping, your total order must exceed $150 to benefit from this offer. The choice of courier service for complimentary shipping is at the discretion of The Nick's Aquarium.
To minimize prices, we offer fixed $12.50 shipping costs for dry goods under $150 only around Australia.
large items, or orders over 10kg (e.g., dry rock, dry food, large reef salts, and tanks) will be quoted and emailed to you
Dispatch times are generally 24-48 hours after an order is processed and packed (special order items may take up to 7 days to be dispatched from the store or warehouse). The freight company cannot deliver to Australia Post-owned buildings - post offices, PO boxes, locked bags, parcel lockers, or parcel collect locations.
Livestock sent with road freight are only shipped on Mondays, Tuesdays, and Wednesdays to ensure they are delivered before the weekend. Air freight orders are sent on Thursday nights only for pick-up on Friday mornings unless other arrangements have been made. (Note: Livestock cannot be sent with Australia Post.)
If you are not sure about livestock shipping, please contact us with any questions, please note some states may require quarantine approval/inspection. We are not responsible for any delays or fees and charges that may apply.
Guarantees
Regarding delivery commitments and timeliness - Please understand that while we are dedicated to processing your order swiftly and meticulously, the responsibility for the delivery service chosen falls beyond our scope. Such services are managed by an independent entity, and as such, any delays or fulfillment of delivery promises are not within our control. Although we encourage you to hold these services to their offered guarantees, please note that any claims or issues with delivery timings or guarantees must be addressed directly with the delivery service provider.
In the event that your item is delayed, not delivered, or arrives in an unsatisfactory state (e.g., broken packaging), please adhere to the following guidelines:
Specifically for
Australia Post:
[https://auspost.com.au/help-and-support/results?group=deliveryoptions&c=DelMis600]
Aramex Australia:
https://help.aramex.com.au/hc/en-us/requests/new/?utm_source=ContactUs&utm_medium=Button&utm_campaign=SubmitAnEnquiry
Toll Australia:
https://teamglobalexp.com/help-support
Livestock DOA (Dead on Arrival) & DAA (Damaged on Arrival) Policy can be found on our Information Page:
[https://www.nicksaquariumoceanariumterrarium.com.au/s/Information-Page]
Please contact us with any questions if you are unsure as to the best shipping method for you.