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Nicks Aquarium Live Stock Policy (IN STORE SALES ONLY)

We strive to supply the hobbyist with the best quality livestock available. For this reason we offer all our customers a limited 48 hour guarantee on all fish, invertebrates and live plant purchases.
Conditions & Requirements
• Must have store receipt
• Must present specimen
• Must have a separate sample of your aquarium water (100ml) NOT containing the live stock.
• Replacement or Refund will be issued for the purchase
• Guarantee is valid for two (2) days only. We must be notified of any losses within this time period. If you cannot return the purchase within this period, please call 07 38885052 or email
sales@nicksaquariumoceanariumterrarium.com.au
• Purchases must be taken home promptly, losses due to delays void the guarantee.
• All animals must be acclimated properly, according to NAOT procedure. Please ask our friendly team for a copy.
• Replacemnet cannot be made for specimens exhibiting signs of physical trauma, such as torn fins, scratches or bite marks. Water sample must show your aquarium to be up to Nicks Aqariums water standards:
- pH: Specific to livestock purchased (See associate for details)
- Ammonia: 0 ppm
- Nitrite: 0 ppm
- Nitrate: 40ppm (fish) 20 ppm (inverts)
- Salinity: Specific to livestock purchased (See associate for details)
• We reserve the right to exclude any items from the guarantee policy at any time.
• Nicks Aquariums highly recommends the use of a quarantine tank to ensure the health of both your new fish selection and your established aquarium inhabitants. Quarantining your new fish greatly reduces the risk of parasite or disease introduction into your existing tank.
Nicks Aquarium does not accept any responsibility or liability whatsoever for deaths, conditions, disease and compatibility issues arising in relation to the supply of live stock after 48 hours of sale.
We provide information generally and referral to resources that may assist in the management and introduction of new livestock

Livestock DOA & DAA Policy

We DO NOT offer DOA (Dead On Arrival) replacement on ANY livestock sent via AUS POST
We Only offer DOA replacement/credit on livestock with photo or video proof of the DOA in the Sealed Bag via Email or Txt
Any live stock guarantee only covers the livestock itself. Shipping charges and fees are not refundable in any circumstance.
Procedures D.O.A. Policy:
Owner must be at the air port when live stock arrive or at home (live stock returned to the depot or left unattended will void a D.O.A. Credit)
Live stock must be shipped to a real address. Third party addresses like PO BOXES are not accepted and will also void the D.O.A policy. Likewise, any inaccurate or wrong addresses will void the D.O.A policy.
Clear Photos/Videos of the D.O.A. in the unopened bag must be taken and emailed to us within 4 hours of delivery (If the live stock is double bagged, the outside bag can be removed for taking images/videos). Individual DOA images/Video (once unbadged )must also be taken with the tails removed from the deceased fish and emailed to us (applies to fish/shrimp)
If you are unwilling to cut off the tails of your deceased fish a clear video must be emailed showing the DOA fish in and outside the bags (NO claim will be accepted without clear videos for 30 second of the dead fish in unopen bags)
An email or txt must be submitted within 2 hours of receiving the shipment from the airport
This email or txt must contain all relevant information. Relevant info includes: name, order number, approx. time received, number of bags affected, QTY of fish DOA, images/video of both live stock in the bag (before opening) and individual images/video of live stock once unbagged. (NO claim will be accepted via Facebook Messenger or via a phone, all correspondence must be carried out via email or txt ONLY)
All animals must be acclimated properly, according to NAOT procedure found at
https://www.nicksaquariumoceanariumterrarium.com.au/s/Information-Page
Nicks aquariums does not accept any responsibility or liability whatsoever for deaths, conditions, disease and compatibility issues arising in relation to the supply of livestock or any impact that such supply may have after arrival.
In any circumstance, we request and highly recommend that live stock be appropriately inspected, treated and quarantined before introduced to your aquarium to reduce and mitigate any potential risk of introducing harboured diseases or pests that may impact your existing livestock.
We provide information generally and referral to resources that may assist in the management and introduction of new livestock
We DO NOT offer DAA (death after arrival) on any live stock sent via road freight or air freight after 24 hours
Clear Photos/Videos of the DAA in a waterless white bucket or waterless clear bag must be taken and emailed/text to us within 24 hours of delivery
All Individual DAA Images/Videos must also be taken with the tails removed from the deceased fish and emailed to us (applies to fish/shrimp)
If you are unwilling to cut off the tails of your deceased fish a clear video must be emailed showing the DAA fish/Shrimp in and outside the bags (NO claim will be accepted without clear videos for 30 second of the dead fish/Shrimp )
An email or text must be submitted within 24 hours of receiving the shipment
We can't offer DAA on any specimens exhibiting signs of physical trauma such as, torn fins, scratches or bite marks
A water test must be performed with clear photos of individual Tests taken and results sent via email or text with the day and date in the background.
Water sample must show your aquarium to be up to Nicks Aqariums water standards:
- pH: Specific to livestock purchased
- Ammonia: 0 ppm
- Nitrite: 0 ppm
- Nitrate: 40ppm (fish) 20 ppm (inverts)
- Salinity: Specific to livestock purchased
• We reserve the right to exclude any items from the guarantee policy at any time.

Marine fish Acclimation

Cup Acclimation for salt water fish
This procedure should take no longer than 1 hour to complete. Test chemistry and make necessary adjustments to prepare your tank for acclimation.
You will need the following:
A good, non-abrasive net
A plastic cup
A clean, empty bucket for acclimating
A bucket with newly prepared saltwater that is the same temperature as your aquarium.
STEPS:
1. Turn off the light in your aquarium and dim the lights in the room.
2. Cut the bag open below the seal and pour the fish and water into the empty bucket.
3. Slowly add 1 cup of water from the aquarium to the bucket.
4. Repeat step #3 every 5 minutes for 45 minutes.
5. Net fish and release into the aquarium.
6. Discard water left in the acclimation bucket.
7. Replace the water removed from the tank during acclimation with the newly prepared aquarium water.
8. Keep the aquarium lights off and the room lights dimmed for at least the first 12 hours after acclimation.

Coral & Clam Acclimation

This procedure should take NO LONGER than 1 hour to complete. Test chemistry and make necessary adjustments to prepare your tank for acclimation.
You will need the following supplies:
A plastic cup
A clean, empty bucket for acclimating
A bucket with newly prepared seawater that is the same temperature as your aquarium.
STEPS:
1. Cut the bag open below the seal and carefully place the coral or clam and water into the empty bucket. Be extremely careful when handling live corals not to touch the delicate tissue of the coral or clam. Try to handle corals or clam only by their hard base whenever possible.
2. Slowly add 1 cup of water from the aquarium to the bucket.
3. Repeat step #2 every 5 minutes for 45 minutes.
4. Carefully remove the coral or clam from the bucket. Be extremely careful when handling live corals not to touch the delicate tissue or polyps of the corals / clam . TRY to handle the corals only by their hard skeletons whenever possible.
5. Place coral or clam (check coral dip is safe for clams) into prepared coral dip water as per NAOT dip instructions
After your coral / clam has been dipped add into your aquarium
6. Discard any water left in the acclimation bucket.
7. Replace the water removed from the tank during acclimation with the newly prepared saltwater.
8. Keep the aquarium lights at a low level and gradually work up to a higher level, allowing the corals or clam time to adjust.

Salt Water Invertebrate Acclimation

Cup Acclimation:
This procedure should take NO LONGER than 1 hour to complete. Test chemistry and make necessary adjustments to prepare your tank for acclimation.
You will need the following :
A good, non-abrasive net
A plastic cup
A clean, empty bucket for acclimating
A bucket with newly prepared saltwater that is the same temperature as your aquarium.
STEPS:
1. Turn off the lights in your aquarium and dim the lights in the room.
2. Cut the bag open below the seal and pour the invertebrate and water into the empty bucket.
3. Add 1 cup of your aquarium water to the bucket.
4. Repeat step #3 every 5 minutes for 45 minutes.
5. Carefully remove the invertebrate from the bucket using a net. You can “pour” the animal into a net held over a waste bucket/drain. Be extremely careful when handling invertebrates that may have a toxic sting or bite.
6. Place your invertebrate into its new home in an inconspicuous corner of the aquarium
7. Discard any water left in the bucket.
8. Keep the aquarium lights off and the room lights dimmed for at least the first 12 hours of acclimation.
9. Replenish the water you removed from your tank during the acclimation process with the newly prepared saltwater

Drip Acclimation

Instead of using a cup of water, airline tubing or a Drip Acclimation Kit can also be used to slowly and continuously add aquarium water to the acclimation bucket. Start a siphon from the aquarium to the acclimation bucket. Tie a knot in one end of this tubing and adjust the knot until water drips at a rate of one drop every 1-2 seconds. Allow the water to drip continuously for 45 minutes and proceed to step #5 of the above acclimation.

Corals dip Steps / items

Two Small buckets or containers, large enough to hold at least 10L each of aquarium water.
A Coral Dip of your choice
A small Power head, Air Pump with air-stone
Forceps
Fragging cutter
Rubber Gloves
Eye Protection
New toothbrush
Towels (you will spill or drip water)
New Saltwater (to replenish your aquarium)
Dipping your new Corals or Clams
Steps
1. Follow NAOT Coral & Clam Acclimation procedure
2. Put on your gloves and glasses .
3. Fill both your dip and rinse containers with aquarium water and Replenish the tank with clean saltwater.
4. Add coral dip as directed to container #1. Take note of suggested concentrations and if using larger volumes of water, adjust coral dip accordingly.
5. Place a small power head or air stone in the bucket to circulate the water and help mix the dip.
6. Remove coral frags from plug or mount (optional).
7. Add new corals into container #1, dip for the recommended time from the manufacturer’s instructions. Inspect closely for dead or dying pests and pest eggs, manually remove them if you have to with toothbrush or coral tools remember to avoid Scrubbing the tissue or polyps of the coral and minimise handling of the delicate part of the coral to avoid damaging the tissue (When dipping multiple corals allow adequate space between species)
8. Place coral into container #2 for rinsing. Clean frag mounts and corals of any algae if you can during this step with Toothbrush or coral tools (When rinsing multiple corals allow adequate space between species)
9. Add the rinsed coral into your tank.
10. Discard the dip water and rinse water from both containers to clean, dry, and store for next time.

Freshwater/ Invertebrate Fish

Cup Acclimation for fresh water fish
This procedure should take no longer than 1 hour to complete. Test chemistry and make necessary adjustments to prepare your tank for acclimation.
You will need the following
A good, non-abrasive net
A plastic cup
A clean, empty bucket for acclimating
A bucket with newly prepared freshwater that is the same temperature as your aquarium.
STEPS:
1. Turn off the light in your aquarium and dim the lights in the room.
2. Cut the bag open below the seal and pour the fish and water into the empty bucket.
3. Slowly add 1 cup of water from the aquarium to the bucket.
4. Repeat step #3 every 5 minutes for 45 minutes.
5. Net fish and release into the aquarium.
6. Discard water left in the acclimation bucket.
7. Replace the water removed from the tank during acclimation with the newly prepared aquarium water.
8. Keep the aquarium lights off and the room lights dimmed for at least the first 12 hours after acclimation

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